Seemingly unrelated to your business growth, however, it is the key to grow your business. Find out more about how your business' culture of service plays out in the process of your business growth.
All the holistic health and wellness businesses share one core mission: To connect and create a customer journey that they can feel and experience an emotional connection to your brand and also feel or get healthier. But how do we do that?
Culture of Service
Have you ever heard of the term, "Culture of Service"? The culture of service is to restructure the way you think of yourself as the creator of guest experience rather than a service provider. And all departments from the engineering department to the management team to the marketing team, all of the staff play an equal part of being the experience designer.
How to Build a healthy Culture of Service for your business:
How unified are your teams?
How often do you speak to your staff about your vision and expectation?
How often do you tell them your personal story about why you are passionate about your business?
Are your employees happy and healthy?
What is your hiring metrics based on? Education? Skills? Emotional intelligence? Loyalty? Leadership?
Can you identify who your target audience is and are you communicating it with your teams often?
When you make a decision, do you only base on the number or customer experience?
Do you have the ability to hire the right person with a competitive salary? Or do you hire a person for less and expect more?
How connected are you and your team with customer's experience?
How do you evaluate your performance? Just by numbers? What other metrics do you use to measure your success?
There are several other key factors to build a healthy, powerful and functional culture of your company's culture of service. The bottomline is this; if your company sells healthy lifestyle or mental wellness, you as a business owner, as well as your employees have to create a heathy, balanced, wellbeing-forward culture within first for your long-lasting business growth.
Find out how Pushvision Marketing can help your business to create a healthier and more thriving culture of service so everything you do for your business benefits you, your employees and customers/clients.