Heather Sasaki Feb 6, 20191 minGrow Your Culture Within All the hospitality businesses share one core mission: To design and create a customer journey that they can feel and experience an emoti...
Heather Sasaki Nov 11, 20182 minBranding: Is Your Brand Generation Z Ready?The largest generation with $44 billion economic spending power, Generation Z is here. Is your brand ready for this new cluster that is c...
Heather Sasaki Dec 11, 20172 minWhat is Hospitality? What Are We Serving to Your Customers?Definition of Hospitality in dictionary is this: the act of being friendly and welcoming to guests and visitors with food, drink, entert...